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FREE SHIPPING ON ORDERS OVER $99

Return & RMA Policy

Thank you for shopping at Moznaim.com! We appreciate your business and want to ensure a smooth shopping experience. Please review our return policy before proceeding with any returns.

1. Return Merchandise Authorization (RMA) Requirement

  • Before returning an item, you must obtain a valid RMA number. Returns without an RMA number will not be accepted or processed.
  • All returns must use the shipping label provided by Moznaim.com (via UPS, USPS, FedEx, or DHL). Returns shipped without our provided label will not be processed or refunded.

2. Return Eligibility

  • Returns must be initiated within 30 days of purchase.
  • A receipt or proof of purchase is required.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Non-returnable items include:
    • Books with obvious signs of use.
    • Items not in their original condition, damaged, or missing parts (unless caused by our error).
    • Gift cards.
    • Free items included with purchases.
    • Custom or personalized products.

3. Delivery Refusal

  • If a customer refuses delivery of an order, it will be treated as a standard return. The original shipping cost and return shipping cost will both be deducted from the refund, along with any applicable restocking fee.
  • If the refused package is lost in transit on its way back to us, no refund will be issued.

4. Incorrect Shipping Addresses

  • Customers are responsible for providing a complete and accurate shipping address at checkout. Moznaim.com is not responsible for orders delayed, misdelivered, or returned due to an incorrect or incomplete address provided by the customer.
  • If a package is returned to us because the address provided was incorrect, incomplete, or undeliverable as entered, it will be treated as a standard return. The original shipping cost, return shipping cost, and any applicable restocking fee (see Section 5) will be deducted from your refund.
  • We do not automatically reship orders returned for this reason. If you'd like the order sent again to a corrected address, a new shipping charge will apply.
  • If a package returned due to an address error is lost in transit on its way back to us, no refund will be issued.
  • Please double check your shipping address before completing checkout. If you notice an error after placing your order, contact us at info@moznaim.com as soon as possible — we cannot guarantee changes once an order has shipped.

5. Fees & Refund Process

  • A restocking fee of up to 20% applies to most returns.
  • Return shipping costs will be deducted from your refund.
  • If your order qualified for free shipping, the actual cost we incurred to ship your order will also be deducted from your refund.
  • Once approved, refunds are processed to the original payment method within 10 business days.
  • Items not meeting eligibility criteria may be rejected or subject to additional fees.

6. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, please contact us before sending the item back.

7. Return Shipping Address

  • Send all returns using your provided label to: Moznaim.com, 4304 12th Ave, Brooklyn, NY 11219.

8. Late or Missing Refunds

  • If you haven't received your refund, please check your bank account and contact your credit card company. If the issue persists, reach out to us at info@moznaim.com.

Moznaim.com reserves the right to update this return policy at any time. For any inquiries, contact us at info@moznaim.com.