Return & RMA Policy

Thank you for shopping at Moznaim.com! We appreciate your business and want to ensure a smooth shopping experience. Please review our return policy before proceeding with any returns.

1. Return Merchandise Authorization (RMA) Requirement

   • Before returning an item, you must obtain a valid RMA number. Returns without an RMA number will not be accepted or processed.
   • All returns must be shipped using the return label provided by Moznaim.com. Whether via UPS, USPS, FedEx, or DHL, we will provide the appropriate shipping label for your return.
   • Returns shipped independently, without using our provided label, will not be processed or refunded.

2. Return Eligibility

   • Returns must be initiated within 30 days of purchase.
   • Items must be unused, in original packaging, and in the same condition as received.
   • Non-returnable items include:
     • Books with obvious signs of use.
     • Items not in their original condition, damaged, or missing parts (unless caused by our error).
     • Gift cards.
     • Free items included with purchases (cannot be returned for cash value).
   • A receipt or proof of purchase is required for all returns.

3. Restocking Fee & Refund Process

   • A restocking fee of up to 20% applies to most returns.
   • Once a return is approved, a refund will be processed to the original payment method within 10 business days.
   • Items that do not meet the eligibility criteria may be rejected or subject to additional fees.
   • Original shipping costs are non-refundable.
   • Return shipping costs will be deducted from the refund.

4. Discounted Items Return Policy

   • Discounted items follow the same return policy but are subject to a restocking fee of up to 20%.
   • Return shipping costs for discounted items will be deducted from the refund.
   • Certain custom or personalized products may not be eligible for return.

5. Exchanges

   • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us before sending it back.

6. Return Shipping & Responsibility

   • All returns must use the provided Moznaim.com return label (via UPS, USPS, FedEx, or DHL).
   • Return shipping costs will be deducted from your refund.
     
   • Returns should be sent using the provided label to: Moznaim.com, 4304 12th Ave, Brooklyn, NY 11219.

7. Late or Missing Refunds

   • If you haven’t received your refund:
     • Check your bank account.
     • Contact your credit card company.
     • If the issue persists, contact us at info@moznaim.com.

Moznaim.com reserves the right to update this return policy at any time.

For any inquiries, please contact us at info@moznaim.com.