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Return & RMA Policy

Thank you for shopping at Moznaim.com! We appreciate your business and strive to provide a smooth and straightforward shopping experience.

Please review our return policy carefully before requesting a return. All returns are subject to the following terms and conditions.

1. Return Merchandise Authorization (RMA) Requirement

  • All returns require a valid Return Merchandise Authorization (RMA) number issued by Moznaim.com before merchandise is sent back.

  • Returns received without an authorized RMA number will not be accepted or processed.

  • All returns must be shipped using the return shipping label provided by Moznaim.com (UPS, USPS, FedEx, or DHL). Returns shipped using any other label will not be processed or refunded.

  • Obtaining an RMA number or return shipping label does not extend, restart, or otherwise change the 30-day return deadline.

2. Return Eligibility & 30-Day Shipping Deadline

All returns must be shipped within 30 calendar days of the original order placement date.

The 30-day return period begins on the date the customer places the original order, not the date the merchandise is delivered to the customer, the return is requested, or the RMA number is issued.

The return package must be handed over to and accepted by the shipping carrier no later than 30 calendar days after the original order date. The package does not need to be delivered back to Moznaim.com within those 30 days.

To qualify for a return:

  • Customers must request and obtain a valid RMA number before shipping their merchandise.

  • The return package must be shipped using the return shipping label provided by Moznaim.com.

  • The shipping carrier must accept the return package within 30 calendar days of the original order date.

  • A dated shipping receipt, carrier acceptance scan, or other acceptable proof of timely shipment may be required.

  • Simply requesting a return, obtaining an RMA number, or generating a shipping label within the 30-day period does not satisfy the return deadline.

  • Returns shipped after the 30-day deadline will not be accepted or refunded, even if an RMA number was issued before the deadline.

  • Returns shipped within the required 30-day period may be delivered to the designated return address after the deadline and remain eligible for a refund, subject to inspection and all other return requirements.

  • A receipt or other proof of purchase is required.

  • Merchandise must be unused, in its original packaging, and in the same condition in which it was received.

Example: If an order is placed on November 1, the customer must ship the return no later than December 1. If the package is accepted by the carrier on November 29 and delivered to the designated return address on December 3, it meets the 30-day shipping requirement. However, if the package is first shipped on December 2, it is outside the return window.

Non-Returnable Items

The following items are not eligible for return:

  • Books showing obvious signs of use.

  • Merchandise that is damaged, missing parts, or no longer in its original condition, unless caused by our error.

  • Gift cards.

  • Complimentary or free items included with purchases.

  • Custom-made or personalized products.

3. Delivery Refusal

If a customer refuses delivery of an order, the shipment will be treated as a standard return for purposes of applicable fees and refund deductions.

  • The original shipping cost and return shipping cost will be deducted from the refund.

  • Any applicable restocking fee will also be deducted.

  • If the refused package is lost in transit while being returned to us, no refund will be issued, except where required by applicable law.

Refused deliveries are handled separately from customer-initiated RMA returns because they are returned through the carrier rather than through the standard RMA shipping process.

4. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Moznaim.com is not responsible for orders that are delayed, misdelivered, or returned due to an incorrect, incomplete, or undeliverable address provided by the customer, subject to applicable law.

If a package is returned because of an address error:

  • The shipment will be treated as a standard return for purposes of applicable fees and refund deductions.

  • The original shipping cost, return shipping cost, and any applicable restocking fee will be deducted from the refund.

  • Orders returned due to address errors will not automatically be reshipped.

  • Customers requesting reshipment to a corrected address will be responsible for a new shipping charge.

  • If the returned package is lost in transit on its way back, no refund will be issued, except where required by applicable law.

Packages returned automatically by a carrier because of an address error are handled separately from customer-initiated RMA returns.

Please carefully review your shipping information before placing an order. If you notice an error, contact us at info@moznaim.com as soon as possible.

Address changes cannot be guaranteed once an order has shipped.

5. Restocking Fees, Shipping Costs & Refunds

Restocking Fees

A restocking fee of up to 20% applies to most returns.

Shipping Deductions

  • Return shipping costs will be deducted from the refund amount.

  • If the original order qualified for free shipping, the actual shipping cost incurred by Moznaim.com to deliver the order will also be deducted.

  • Any applicable restocking fees will be deducted from the refund.

Refund Processing

  • Refunds are issued only after returned merchandise has been received, inspected, and approved.

  • Approved refunds will be processed to the original payment method within 10 business days.

  • Merchandise that does not meet our return eligibility requirements may be rejected or subject to applicable fees.

  • Returns first shipped after the 30-day deadline are not eligible for a refund, except where required by applicable law or expressly authorized by Moznaim.com.

  • Returns shipped within the 30-day period remain eligible for review even if they are delivered to the designated return address after the deadline.

  • Shipping a return within the required timeframe does not guarantee a refund if the merchandise otherwise fails to meet our return requirements.

6. Exchanges

We offer exchanges only for merchandise that is defective or damaged.

If you receive a defective or damaged item, please contact us before sending it back so we can provide the appropriate instructions.

Do not return merchandise without first obtaining authorization from Moznaim.com.

Nothing in this policy limits any rights or remedies available under applicable law.

7. Return Shipping Instructions & Address

All returns must be authorized by Moznaim.com before merchandise is shipped back.

The return shipping address varies depending on the item(s) being returned. There is no single designated return address for all merchandise.

Once your return request has been reviewed and approved, Moznaim.com will provide a Return Merchandise Authorization (RMA) number, the appropriate return shipping label, and any necessary instructions.

  • Customers must use the return shipping label provided by Moznaim.com.

  • Do not ship merchandise to our business address or any other address unless specifically instructed to do so.

  • Returns shipped to an unauthorized address or using a shipping label not provided by Moznaim.com may be rejected and will not be eligible for a refund.

  • All return packages must be handed over to and accepted by the shipping carrier within 30 calendar days of the original order placement date.

  • The return package may be delivered to the designated return address after the 30-day shipping deadline, provided it was shipped on time.

  • Obtaining an RMA number or return shipping label does not extend the 30-day deadline.

Customers are responsible for requesting their returns promptly and ensuring that their packages are accepted by the carrier within the required timeframe.

Please retain your shipping receipt or tracking information until your return has been processed.

For return authorization, please contact info@moznaim.com.

8. Late or Missing Refunds

If your return has been approved but you have not received your refund:

  1. Check your bank account or original payment method.

  2. Contact your credit card company or financial institution, as processing times may vary.

  3. If the refund still has not appeared, contact us at info@moznaim.com for assistance.

9. Additional Information

Moznaim.com reserves the right to reject returns that do not comply with this policy, subject to applicable law.

Exceptions may be made at Moznaim.com's discretion or where required by applicable law.

Moznaim.com reserves the right to update or modify this policy at any time, subject to applicable law. Changes do not eliminate any mandatory rights applicable to purchases already made.

For questions regarding returns, exchanges, or refunds, please contact us at info@moznaim.com.