FAQ

Welcome to the Moznaim.com Frequently Asked Questions page!

Below you'll find answers to common questions about ordering, payments, shipping, returns, refunds, and managing your customer account.

If you need additional assistance, please contact us at info@moznaim.com.

Ordering & Payments

How do I place an order?

All orders must be placed online through Moznaim.com.

Simply browse our selection, add the items you wish to purchase to your shopping cart, and proceed to checkout.

Once your order has been successfully placed, you will receive an order confirmation email.

Can I place an order over the phone?

No. All orders must be placed through our website.

If you need assistance with a product or have questions before placing an order, please contact our customer service team. We're happy to help!

Can I change or cancel my order after placing it?

If you need to modify or cancel an order, please contact us at info@moznaim.com as soon as possible.

We will do our best to accommodate your request. However, once an order has entered processing or has shipped, changes or cancellations may no longer be possible.

Any cancellation rights required by applicable law remain available.

My promotional or discount code isn't working. What should I do?

Please verify the following:

• The promotional code was entered correctly.

• The promotion has not expired.

• Your order meets any minimum purchase requirements.

• The items in your cart qualify for the promotion.

• Any applicable restrictions or exclusions have been met.

If you're still experiencing difficulties, please contact us before completing your purchase.

Do you offer free shipping?

Yes! Moznaim.com offers free standard shipping on eligible U.S. orders of $99 or more.

Free shipping eligibility is determined at checkout and may be subject to certain restrictions or promotional terms.

Please note that if you return an order that originally qualified for free shipping, the actual original shipping cost incurred by Moznaim.com will be deducted from your refund, along with any applicable return shipping costs and restocking fees.

Shipping & Delivery

How long does it take for my order to ship?

Most orders are processed and shipped within approximately 1–2 business days.

Processing times may vary depending on product availability, order size, weekends, holidays, and other circumstances.

Some items may require additional processing time.

How long does delivery take?

Standard shipping typically takes approximately 3–7 business days after shipment for most U.S. destinations. Certain services, such as USPS Media Mail, may take longer.

Delivery estimates are not guaranteed and may vary depending on the carrier, destination, weather, and other factors beyond our control.

How do I know when my order has shipped?

Once your order ships, you will generally receive a shipment confirmation email containing tracking information.

Please allow up to one business day for tracking information to become active with the shipping carrier.

You may also be able to view your order status through your Moznaim.com customer account.

How can I track my order?

You can track your shipment using the tracking information provided in your shipping confirmation email.

If you have a registered customer account, you can also sign in to review your order history and available tracking details.

If you have not received tracking information or need assistance locating your shipment, please contact us.

Do you ship internationally?

We ship to all 50 United States, Puerto Rico, and Canada.

For inquiries about shipping to other international destinations, please contact info@moznaim.com before placing an order.

International shipments may be subject to customs duties, import taxes, and other charges. These are generally the responsibility of the customer unless expressly included at checkout.

What happens if I entered an incorrect shipping address?

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error, please contact us immediately. We will attempt to assist you, but address changes cannot be guaranteed once an order has shipped.

If a shipment is returned because of an incorrect, incomplete, or undeliverable address:

• The shipment will be treated as a standard return for purposes of applicable fees and refund deductions.

• The original shipping cost, return shipping cost, and any applicable restocking fee will be deducted from the refund.

• If you request reshipment to a corrected address, additional shipping charges will apply.

• If the package is lost while being returned, no refund will be issued, except where required by applicable law.

Please review your shipping address carefully before submitting your order.

What happens if I refuse delivery of my package?

Refused shipments are treated as standard returns for purposes of applicable fees and refund deductions.

The original shipping cost, return shipping cost, and any applicable restocking fee will be deducted from your refund.

If the refused package is lost while being returned, no refund will be issued, except where required by applicable law.

What if my order contains backordered items?

Occasionally, an item may be temporarily unavailable or on backorder.

If your order contains a backordered item, fulfillment may be delayed until the merchandise becomes available.

Available items may ship separately. Additional shipping charges will not be imposed solely because an order is split into multiple shipments after checkout.

If a shipment cannot be made within the applicable promised timeframe, we will provide the notices and cancellation or refund options required by applicable law.

You may contact us at info@moznaim.com for an update regarding your order.

What if my package is marked as delivered but I haven't received it?

First, please check the delivery area, with household members, building staff, or neighbors who may have accepted the package.

You should also contact the carrier for additional delivery information.

If you still cannot locate the shipment, please contact us with your order number. We may assist in reviewing tracking information or opening a carrier inquiry when appropriate.

Refund or replacement eligibility depends on the circumstances and applicable law. Packages confirmed as delivered are not automatically eligible for refunds or replacements.

Returns, Exchanges & Refunds

What is Moznaim.com's return policy?

We accept eligible returns provided that the return package is shipped within 30 calendar days of the original order placement date.

To meet this requirement, the package must actually be handed over to and accepted by the shipping carrier by the 30-day deadline.

Your return does not have to be delivered back to Moznaim.com within those 30 days.

All returns require prior authorization and a valid Return Merchandise Authorization (RMA) number.

Returned merchandise must be unused, in its original packaging, and in the same condition as received.

Certain items are not eligible for return, and applicable shipping deductions and restocking fees may apply.

Please review our complete Return & RMA Policy for additional details.

When does the 30-day return period begin?

The 30-day return period begins on the date you place your original order, not the date you receive it.

Your return package must be accepted by the shipping carrier within 30 calendar days of the original order date.

For example, if you place an order on November 1, your return must be shipped no later than December 1.

Does my return need to be shipped or delivered within 30 days?

Your return must be SHIPPED within 30 calendar days of the original order date. It does not need to be delivered back to us within that period.

The package must be handed over to and accepted by the shipping carrier by the deadline.

Simply requesting a return, obtaining an RMA number, or generating a return shipping label does not count as shipping the package.

What if I ship my return within 30 days but it arrives afterward?

That's fine!

As long as your return package was accepted by the shipping carrier within 30 calendar days of the original order date, it meets the shipping deadline.

For example, if you place your order on November 1, ship your return on November 29, and the package is delivered back on December 3, it meets the 30-day shipping requirement.

Your return must still meet our other eligibility requirements and pass inspection before a refund can be issued.

How do I initiate a return?

To request a return, please contact info@moznaim.com.

Our team will review your request and, if approved, provide:

• A Return Merchandise Authorization (RMA) number.

• The appropriate return shipping label.

• Instructions for returning your merchandise.

Please do not send merchandise back without prior authorization.

All returns must use the shipping label provided by Moznaim.com.

Where do I ship my return?

The return shipping address depends on the specific item or items being returned.

Moznaim.com does not have one standard return address for all merchandise.

Once your return has been authorized, we will provide the correct return shipping label and instructions for your items.

Do not send merchandise to our business address or any other address unless specifically instructed to do so.

Returns sent to unauthorized addresses or shipped using labels not provided by Moznaim.com may be rejected and will not be eligible for a refund.

Does receiving an RMA number extend my return deadline?

No.

Receiving an RMA number or return shipping label does not extend or restart the 30-day return period.

The deadline is always calculated from the original order placement date.

Your return package must be accepted by the shipping carrier by that deadline.

What if I create a return label before the deadline but ship the package afterward?

Creating a return label does not qualify as shipping the package.

Your return must actually be handed over to and accepted by the shipping carrier within the 30-day return window.

If you create a label on day 29 but the carrier does not accept the package until day 31, the return is outside the standard return period.

What happens if I ship my return after 30 days?

Returns shipped after the 30-day deadline are not eligible for a refund, even if the return was requested or authorized before the deadline.

Exceptions may apply where required by law or specifically authorized by Moznaim.com.

Do I need to keep my return shipping receipt?

Yes. We recommend keeping your shipping receipt and tracking information until your return has been processed.

A dated shipping receipt, carrier acceptance scan, or other acceptable proof of shipment may be used to verify that your package was shipped within the required 30-day period.

Are there restocking fees?

Yes. A restocking fee of up to 20% applies to most returns.

The applicable restocking fee will be deducted from the refund amount.

Do I have to pay for return shipping?

Yes. Return shipping costs are deducted from the refund.

If your original order qualified for free shipping, the actual shipping cost incurred by Moznaim.com to deliver your order will also be deducted.

Any applicable restocking fee will be deducted as well.

Can I return a book that has been opened or used?

Returned books must be unused, in their original packaging, and in the same condition as received.

Books showing obvious signs of use, damage, or missing parts are not eligible for return unless the issue was caused by our error.

Are there any items that cannot be returned?

Yes. The following items are not eligible for return:

• Books showing obvious signs of use.

• Items that are damaged, missing parts, or no longer in their original condition, unless caused by our error.

• Gift cards.

• Complimentary or free items included with purchases.

• Custom-made or personalized products.

Can I exchange an item?

Exchanges are available only for defective or damaged merchandise.

If you receive an item that is defective or damaged, please contact us at info@moznaim.com before returning it.

Our team will review the issue and provide further instructions.

What if I receive a damaged or incorrect item?

If you receive damaged, defective, or incorrect merchandise, please contact us as soon as possible at info@moznaim.com.

Include your order number, a description of the issue, and photographs if available.

Please do not return the merchandise without first receiving instructions from our team.

Any rights or remedies provided by applicable law remain available.

How long does it take to receive my refund?

Once your return has been received, inspected, and approved, your refund will be processed to your original payment method within 10 business days.

Additional time may be required for your bank or credit card provider to post the refund to your account.

What should I do if I haven't received my refund?

If your return has already been approved and the refund has not appeared:

1. Check your original payment method or bank account.

2. Contact your credit card provider or financial institution to check for pending refunds.

3. If you still cannot locate the refund, contact us at info@moznaim.com.

For complete return terms and conditions, please review our Return & RMA Policy.

Customer Accounts

Do I need an account to place an order?

You can complete your purchase using the checkout options available on our website.

Creating a customer account can make it easier to manage your information and review your order history.

How do I access my order history?

If you have a registered Moznaim.com customer account:

1. Sign in to your account.

2. Navigate to your order history.

3. Select an order to view its available details.

If you placed an order without an account, you can refer to your order confirmation email or contact us for assistance.

I forgot my password. How do I reset it?

If you are unable to sign in, visit the account login page and select the available password reset or account recovery option.

Follow the instructions provided for your registered account.

For security reasons, we do not send existing account passwords by email.

If you continue to experience difficulties, please contact us.

Email Updates & Promotions

How do I sign up for email updates?

You can subscribe to Moznaim.com email updates using the email signup form available on our website.

Subscribers may receive information about new arrivals, promotions, special offers, and other store announcements.

How do I unsubscribe from promotional emails?

You can unsubscribe from promotional emails by clicking the Unsubscribe link included at the bottom of our marketing emails.

If you experience difficulties unsubscribing, please contact us at info@moznaim.com.

Please note that unsubscribing from promotional emails does not prevent you from receiving important transactional messages related to your orders, shipments, or account.

Contact & Customer Support

How can I contact Moznaim.com?

For questions about products, orders, shipping, returns, or refunds, please contact us at:

Email: info@moznaim.com

Website: https://moznaim.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

We appreciate your business and thank you for shopping at Moznaim.com!