STANDARD RETURN POLICY:
At Moznaim.com, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are not satisfied with your purchase, you can return it to Moznaim.com within 30 days of purchase date. Sorry, no exceptions to this policy. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, Moznaim.com reserves the right to refuse the return or to charge a restocking fee not less than 15%.
How to return or exchange an item:
- In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number/form.
- To request an RMA number online click here.
- To request an RMA number by phone, call Customer Service at 718-475-1555.
- Place the original item into a shipping carton.
- Please do not place stickers or shipping labels on the original book/package.
- The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
- We recommend that when you ship a tracking number along with insurance is obtained. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-authorized returns to:
4304 12th Ave
Brooklyn, NY 11219
- Unless the item was received damaged all returned or exchanged items must be in new condition, in their original box(if originally packed in a box, like a set), and must include all packing material.
- RMA numbers/form are valid for 10 days.
- Moznaim.com is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
- Moznaim.com reserves the right to charge a restocking fee on any returned items.
No Return/Exchange On:
- Any item that the manufacturer’s packaging has been opened.
- Items that have a wrapping once unwrapped
- All soft cover books.
- All books that are in Clearance Category/Section
- Special Order merchandise.
- Moznaim.com eGift Cards are redeemable for merchandise only and may not be redeemed for cash.
Moznaim.com reserves the right to change these policies at any time.