10% off everything. use code at checkout "chanukah5778". plus free shipping on order over $99

FAQ

You can return items by mailing them back to us. For details, see our Returns & Exchanges information page.

If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.
For instructions on how to make a return, visit our Returns & Exchanges information page.

If you are a registered customer and were signed into your Personal Shopping account when you submitted your order, you can access your past order information online. To view your order history: Go to your Personal Shopping Account and SIGN IN.
Click on My Orders found on the left side of the page.
To view a specific order, click on the order number and the order details will display on the web page for you.

If your order was placed online and you have a Personal Shopping Account, you can check the status of backordered items.
Click on “Order History & Track Order”. Then select the order number containing the backordered item.
If you don’t have a Personal Shopping account on Moznaim.com or can’t find the information you need, please contact us for assistance.
Don’t have a Personal Shopping Account? Creating an account allows you to check out faster, save products in your shopping bag, access your Moznaim.com order history, and build an address book.

Our typical free shipping delivery the standard service. The order will be processed and shipped in 1-2 days. It takes approximately 3-7 business days to be received at most addresses after being shipped from Moznaim.com.

If you have provided an email address you will receive a Shipment Notification email once your order has shipped.
You can also track your order using your order number and email address.

Note: Please allow 1 business day after receiving your shipment notification for tracking to activate.

You can also check the status of your order online if you are a registered customer with a Personal Shopping Account and were logged into that account when you submitted your order.

Here’s How.
Log into your account.
Click ORDER HISTORY & TRACKING.
Click the current order number for details.

Allow 1-2 business days for Moznaim.com to package and process your order. In addition, some orders may take longer to process depending the time and date that the order was placed.

Verify that the promotion code has not expired.
Verify that the promotion code & PIN were entered correctly.Verify that the items in your order qualify as per the promotion details.
Read the promotion details to see if there are product exclusions that may prevent your order from qualifying for the promotion.
If you continue to experience difficulties, please contact us for assist

          

We can email your password to you. To do this:
Click on the “CREATE ACCOUNT / SIGN IN” tab at the top of any of our Web pages.
Click on the link, “e-mail it to me” found directly below the “Sign in to My Account” fields.
Enter your email address, and click on “request password.” Your password will be emailed to you.
If you continue to have difficulty logging into your account, contact us for assistance.

 

All orders must be made online. If any questions about orders please call us but no order may be placed over the phone.